Order and shipping policy

Order Processing

Please read the following carefully: On average, orders and processed within 3-5 businessdays (M-F) after completing your order (excluding weekends, holidays, sale events and pre-saleitems).

Due to Covid-19 regulations please allow 5-7 business days (M-F) after completing your orderto receive a shipping confirmation and tracking.

Purchasing Priority Shipping only gives you a faster transit time, it will not expedite the ordershandling and processing time.
In order to expedite your order processing time, please make sure to verify all information beforecompleting your purchase in order to avoid any setbacks or delays.

We reserve the right to refuse any returns at any time.

Please note: We are not responsible for any mishandled or lost packages. It is important forcustomers who live in apartment complexes to stay up to date with their tracking and delivery inorder to avoid missing or stolen packages. We offer the option to require a signature confirmationupon delivery in order to best track the handling of your order.

We are not responsible for any mishandled or lost packages caused by USPS or UPS.

Tracking Information

Tracking numbers will be provided once your order has been processed, fulfilled and shipped. Youwill receive an e-mail that will contain a tracking number and link to help you track your order. Pleaseallow 24-48 hours for the tracking number to become active and begin to see updates. If for anyreason you do not receive a tracking number within 3-5 business days, please feel free to reach usdirectly via e-mail.

Delivery Information

Bandi is not responsible for the physical delivery of packages. In the event that a package is lost ormisplaced, it is recommended to contact your local delivery service (based on method at checkout:i.e., USPS, UPS, etc.) to gather more information on the physical delivery of the package(s) and/orto file a claim. In the event that a package is lost, we will help retrieve the package in any way wecan. Please contact us at contact@thebandi.io for additional information.

International Orders

International orders are subject to customs fees in their country of destination. The Bandi is not responsible for any additional fees associated with the order in other countries. In the event that anorder is refused based off of fees, the package will be returned to us and there will be a 20%restocking fee. The remaining balance will be issued as store credit to the customer. Please notethat shipping fees are not included.